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Read What Our Customers Are Saying...

I found your company first on eBay then I bought parts directly from your site. I probably wouldn't have a running car if not for Prime Choice! I couldn't afford everything to fix the suspension from any other place but your prices are so amazing. Thank you,

Rielle Wright

I just wanted to compliment your company on great service, communication, shipping and products. The purchase I made just recently arrived lightning quick. I was surprised because I placed the order almost too late to give you a chance to get it here when I needed it. But the order made it. I also worked with a couple of your folks on an ordering problem and they were very helpful. I will definitely try to call on you again for future orders. Thanks a lot,

Marty Lawson
Harrodsburg KY.

Hi. Thank you for your refund, your professionalism and fast response. I am very satisfied. I plan on purchasing new wipers for both my vehicles and will plan on getting them from you. Also if your product is as good as they look I will inform my associates I work with - 250+ of your product. Thank you again and I look forward to dealing with you in the near future. Sincerely,

Paul Horniak

I ordered two sensors for my car. You sent me a confirmation and let me know that it had shipped. I PAID NO SHIPPING. You are the best. I am 59 and I appreciate the way you do business. To be a good customer should I tell everyone about you or just spend lots of money? Danny C. Graybeal

Half the price of anyone else. Very good quality parts and the how-to videos really helped. It took me about an hour to replace both front struts. Thanks and Regards,

Jack
Farmersville, Ohio

Thanks so much for the awesome service – WOW - I will be putting the parts on tonight – WOW Thanks so much,

James F,
Chicago, Ill

Strut Assembly and Brakes. Well you are right - half the price, good quality and excellent service. You were so inexpensive I was suspicious. Everyone told me don't do it - go local. Well they are the loser and I am so thrilled. The job went well and I saved over 500 dollars. Thanks!! I am spreading the word. A Grandmother with guts,

Sue R
Berlin, MA

Thanks for the great service! The parts arrived as promised and fit like a glove (also as promised). The instructions that were included made it relatively easy for me to do the work myself. That saved me over $300 on labor. Unfortunately my regular mechanic believes only KYB makes shocks and struts! I would recommend you to anyone and have! Thanks, again! It's been a pleasure doing business with you!

Wil G,
Bedford TX

I ordered parts yesterday and got them this morning. Installed them and just need the rear bearings now. Jesse Chard

I am glad I found you on the internet. Your parts are so cheap (only in price).Thanks for the good service, fast delivery and free shipping. When I need any parts I will order from you and also tell others about you. (Family members etc.) Thanks,

Charles Ellis

This is a great online parts store. I have ordered parts for 3 different vehicles and every parts was right on and the quality and price are second to none. The service is better than most local stores. PRIME CHOICE IS MY CHOICE for all of the parts they can supply me.

Kevin Donais

got an excellent deal on rotors and brake pads thank you!!!

Chuck Derby

Thanks!!!!!!!!

Awesome transaction: simple, swift, and exact item needed to solve my problem.

Look forward to future transactions.

L. Garrett
Satisfied Customer

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Prime Choice Auto Parts - FAQ


Questions:


Q.Why are Prime Choice Auto Parts prices so much lower than at my local store or dealership?


A. Prime Choice Auto Parts manufactures all the products that we sell. By selling direct to the consumer there is no middleman and we pass those savings on to you.

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Q. How do your Auto Parts compare with other manufacturers?


A. Our parts are as good as or better than our competitors. Our parts are direct fit and manufactured to vehicle specific applications. We have been in the Auto Parts business for over 30 Years.

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Q. What is your warranty?


A. All Prime Choice Auto Parts carry a 6 month warranty except for electrical components such as alternators, starters, fuel pumps and oxygen sensors which are covered by a 90 day warranty. Filters do not come with any warranty. Visit our Warranty Information Page for more details.

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Q. Your site says Free Shipping – why am I being charged a handling fee?


A. All purchases under $15 are charged a small handling fee. The reality is there are inherent costs associated with all purchases. As a true Factory Direct Auto Parts Company we simply don't have the markup or margins to absorb the "handling" costs associated with lower valued orders.

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Q. Where are you located?


A. We ship our Auto Parts from our warehouse in New York. Our Auto Parts customer call center is located in Ottawa, Ontario.

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Q. What is your refund policy?


A. Our refund policy is located on the website. Visit our Return Policy Page for more details.

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Q. Why can’t I ship to another address other than my billing address?


A. We implement this procedure, as do many online merchants, to reduce fraud and protect our customers.

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Q. Does someone need to sign for the shipment?


A. Shipments over $400 automatically require a signature. Most other shipments do not require a signature.

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Q. I tried to register online and kept getting re-directed to your .ca (or .com) site.


A. Our .com site is exclusively for US based sales. Our .ca site is exclusively for Canadian sales. This is done to ensure any required taxes and/or tariffs are properly applied.

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Q. When will you be getting more stock or new products?


A. We are the manufacturer and are constantly restocking our parts and adding new product lines so it’s important to check back regularly.

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Q. I forgot my password.


A. You can go to the My Account Page on our site and request a new password. An email will be sent to the email address you registered with.

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Q. How quickly can I expect delivery via UPS Ground?


A. UPS Ground takes between 2 – 4 days. The variance is due to physical location and whether you are in a urban or rural area. If you live in a city on the east coast you are closer to 2 days. If you live in a rural community in Texas you are closer to the 4 days. Visit the Shipping Policy Page for more details.

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Q. Where can I get a coupon code.


A. Prime Choice Auto Parts works hard to give you the lowest price on the internet and usually free shipping, so an additional coupon is not  offered very often. You can shop with confidence knowing we have already done the comparison shopping for you and you are receiving the most competitive price possible. 
For a full list of Coupon Codes.

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