Prime Choice Auto Parts - FAQ


Questions:


Q.Why are Prime Choice Auto Parts prices so much lower than at my local store or dealership?


A. Prime Choice Auto Parts manufactures all the products that we sell. By selling direct to the consumer there is no middleman and we pass those savings on to you.

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Q. How do your Auto Parts compare with other manufacturers?


A. Our parts are as good as or better than our competitors. Our parts are direct fit and manufactured to vehicle specific applications. We have been in the Auto Parts business for over 30 Years.

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Q. What is your warranty?


A. All Prime Choice Auto Parts carry a 6 month warranty except for electrical components such as alternators, starters, fuel pumps and oxygen sensors which are covered by a 90 day warranty. Filters do not come with any warranty. Visit our Warranty Information Page for more details.

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Q. Your site says Free Shipping – why am I being charged a handling fee?


A. All purchases under $15 are charged a small handling fee. The reality is there are inherent costs associated with all purchases. As a true Factory Direct Auto Parts Company we simply don't have the markup or margins to absorb the "handling" costs associated with lower valued orders.

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Q. Where are you located?


A. We ship our Auto Parts from our warehouse in New York. Our Auto Parts customer call center is located in Ottawa, Ontario.

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Q. What is your refund policy?


A. Our refund policy is located on the website. Visit our Return Policy Page for more details.

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Q. Why can’t I ship to another address other than my billing address?


A. We implement this procedure, as do many online merchants, to reduce fraud and protect our customers.

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Q. Does someone need to sign for the shipment?


A. Shipments over $400 automatically require a signature. Most other shipments do not require a signature.

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Q. I tried to register online and kept getting re-directed to your .ca (or .com) site.


A. Our .com site is exclusively for US based sales. Our .ca site is exclusively for Canadian sales. This is done to ensure any required taxes and/or tariffs are properly applied.

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Q. When will you be getting more stock or new products?


A. We are the manufacturer and are constantly restocking our parts and adding new product lines so it’s important to check back regularly.

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Q. I forgot my password.


A. You can go to the My Account Page on our site and request a new password. An email will be sent to the email address you registered with.

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Q. How quickly can I expect delivery via UPS Ground?


A. UPS Ground takes between 2 – 4 days. The variance is due to physical location and whether you are in a urban or rural area. If you live in a city on the east coast you are closer to 2 days. If you live in a rural community in Texas you are closer to the 4 days. Visit the Shipping Policy Page for more details.

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Q. Where can I get a coupon code.


A. Prime Choice Auto Parts works hard to give you the lowest price on the internet and usually free shipping, so an additional coupon is not  offered very often. You can shop with confidence knowing we have already done the comparison shopping for you and you are receiving the most competitive price possible. 
For a full list of Coupon Codes.

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