Prime Choice Auto Parts will refund or replace any defective or non-defective auto parts. However, we reserve the right to charge a restocking fee of up to 15% of the order.
All return items require a Return Authorization Number (RA#).
To get an RA# login to "My Account" and click on the "Trouble Ticket" link located in the upper left of the page. Select from the drop box and include details in the "Notes" section. Please include your Order Number - active Order #'s are located at the bottom of your Account page.
A Returns specialist call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#.
Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 20% restocking fee.
Prime Choice Auto Parts is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.
Log-in to your account here
Within 30 days of receipt of your order, you may return auto parts that:
• Are in their original packaging
• Have not been used, installed, or disassembled
• Are not damaged due to improper installation
• Do not having missing parts, hardware or instructions
We will issue a full refund for any returned auto parts when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error or involves a defective auto part.
Once we have received your returned auto part(s), conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued and all applicable sales taxes will be refunded or the defective auto part will be replaced. Again, the cost of shipping will be credited only in those instances that the return is a result of our error. Returned auto parts sent C.O.D. will not be accepted.
Additional Costs
Prime Choice Auto Parts will not refund any labor costs incurred by you or the installer of the products purchased at this website. Furthermore, we are not responsible for towing expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
Damaged Products
Login to "My Account" and click on the "Trouble Ticket" link located in the upper left of the page. Select "Received Damaged Product" from the drop box and include details in the "Notes" section. Please include your Order Number You will then be contacted by email with further instructions on filing your claim.
Cancellation of Sale
Please note, all orders are electronically processed and forwarded to the Auto Parts warehouse immediately upon confirmation of the order. No orders can be cancelled after the payment has been confirmed, as the order will be immediately processed for shipment. Once a product has shipped, if you decide you want to cancel your order you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional 20% restocking fee.
Credit Card Refund
Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If you do not receive a credit after 30 days, please e-mail our returns department at customerservice@PrimeChoiceAutoParts.com and we will respond to you immediately.
